Frequently Asked Questions(FAQ) When Ordering Storage Units from Us

1. What types of storage units do you offer?

We offer a wide range of storage units, including but not limited to portable storage containers, ISO shipping containers, mini cube containers, and customized storage solutions tailored to your specific needs.

We can also supply related products, like container parts, container shelters and so on.

2. How can I place an order?

Placing an order is simple. You can either contact us directly through email, phone, or our website's inquiry foam. Our sales team will assist you through the process and ensure that all your requirements are met.

3. Do you offer customization options for storage units?

Yes, of course. We understand that every customer's needs are unique. We have our own engineer team, we offer customization options such as size, color, material and other features to meet your requirements.

4.What is the lead time for orders?

The lead time for orders varies depending on the type and quantity of storage containers. Normally we can finish one order within 35-40 days, if it is a customized unit, we will need more 15 days to make a sample first to confirm before bulk production.

5. What are your payment terms?

We need a deposit upon placing the order, with the remaining balance due prior to shipment. We accept T/T(Telegraphic Transfer) and L/C(letter of credit).

6. Do you provide shipping services?

Yes. We offer shipping services to destinations worldwide. We have a logistics team that can arrange the most cost-effective and efficient shipping method for your order.

7. What if my order arrives damaged or defective?

First of all, we will take every precaution to ensure the safe delivery of your order, in case there is any damage or defect, please contact us immediately and send us photos, videos. We will offer our solution accordingly.

8. Can I add my logo on the storage box?

Yes. we can supply the storage containers with your logo on it. We use high quality 3M decals.

9.Do you offer installation services?

Sorry because of the distance, we can't provide installation services now. But we will offer an instruction manual and our after-sale service team will help you if you need any help.

Contact us freely for 7*24 service: inquiry@rayfullstorage.com

Call us today: +86 199 5722 2577